Here’s everything you need to know about shipping, subscriptions, and refunds. Questions? Email alyssa@thelettercabinetpost.com.
Shipping · Subscriptions and cancelling · Refunds and replacements · Contact
Shipping
Where we ship. We ship within the United States only. Shipping is free on every issue.
When issues mail. Issues mail by USPS First-Class Mail during the first week of each month. Pre-order issues mail by the date shown on our website and product pages.
Delivery. Delivery times vary by location; most letters arrive within about a week of mailing. Letters are sent without tracking.
Missing issues. If your issue hasn’t arrived within three weeks of the mailing date, email us and we’ll send a replacement.
Addresses. Please double-check your shipping address at checkout. You can update the address for future issues from your account. We can’t replace issues mailed to an incorrect address entered at checkout.
Subscriptions and cancelling
How it works. Subscriptions renew automatically each month at the price shown at checkout until you cancel. Your first charge happens at checkout and covers your first issue. After that, you’re charged on the same date each month. Each charge covers one issue per collection in your plan.
Cancelling. Cancel anytime from your account page, or email us. Once you cancel, you won’t be charged again. Any issue you’ve already paid for will still be mailed to you.
Price changes. If we ever change the price of a subscription, we’ll email you at least 30 days before the new price applies, so you have time to decide whether to continue.
Refunds and replacements
Pre-orders. You can cancel a pre-order for a full refund anytime before that issue mails. Email us with your name and order number.
Damaged or missing issues. If your issue arrives damaged, or never arrives, email us within 30 days of the mailing date and we’ll send a replacement at no cost. A photo of any damage helps us fix the problem.
Everything else. Each kit is printed and assembled for subscribers, so we can’t accept returns once an issue has mailed. If something isn’t right, please email us. We want you to love every issue.
Contact
Letter Cabinet Post
Email: alyssa@thelettercabinetpost.com
Website: thelettercabinetpost.com
You can also reach us through our contact page.